Nudges
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      Configuring Nudges to Respond to Detected Risks

      Overview of Nudges

      Nudges are a powerful intervention type designed to help users remediate the risks they’ve created. They provide users with actionable prompts to address risky behaviours in real-time. For example, if a user posts sensitive data in a public channel, a nudge can guide them to delete the detected message swiftly and securely.

      Nudges can be configured for the below behaviours

      • Posted PII in a public channel
      • Posted confidential information in a public channel
      • Posted confidential information in an external channel
      • Posted PII in an external channel
      • Posted confidential information in an external DM

      Steps to Configure a Nudge

      Select the Risk

      1. Navigate to the Risk you’d like to configure a nudge for (e.g., Sensitive Data in Public Channels).
      2. Click the 'Manage Interventions' button
      3. Click the 'Add Nudge' button.

      Define Where the Nudge Will Be Sent

      1. Choose the communication channel where the nudge will appear (e.g., Slack, Teams, or Email).
      2. Specify the user group the nudge applies to:
        • Choose from predefined user subsets (e.g., specific departments or roles).

      Customise the Nudge Header

      1. Configure the header message that will appear at the top of the nudge.
        • Example: "I noticed you posted PII in a public channel"

      Configure the Nudge Message

      1. Write the message body for the nudge, incorporating relevant details about the risk.
      2. Use Merge Tags to dynamically personalise the message (e.g., the channel name, date, or detected PII).

      Define Action Buttons

      1. Configure the text and button colours for the action buttons presented to the user.
        • Examples:
          • Delete Message: "Yes, please remote it"
          • Do Nothing: "No, I meant to do this"

      Set Auto-Response Messages

      1. Define the auto-response message that appears after the user selects an action:
        • For a positive action (e.g., deleting the message): "Thank you for your diligence, the message has been deleted"
        • For a neutral or negative action (e.g., doing nothing): "Thanks, we've left the message in the channel"

      Configure Default Action for Ignored Nudges

      1. Determine what happens if the user ignores the nudge entirely. Options include:
        • Time period after which auto-resolution applies: Set to never to disable, or select a time from the selectable options
        • Auto-resolution message: The message to be displayed after the nudge has been ignored for the specified time period

      Tips for Effective Nudges

      • Use clear and concise language in headers and messages to minimise user confusion.
      • Test nudges on small user groups before rolling them out broadly.
      • Regularly review and refine the message copy to maximise engagement and resolution rates.