Reporting emails from a shared inbox in Outlook

How to set up Phishing Email reporting from a shared Outlook inbox

If you have a shared Outlook inbox that you'd like to report phishing emails from, you will need to add some settings in your Outlook to allow this. If you don't set this up, you won't be able to report emails from your shared inbox.
After you complete this set-up, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook on the web.


  1. Sign in to your account in Outlook on the web.
  2. For Exchange Online mailboxes, right-click Folders in the left navigation pane, and then choose Add shared folder.
  3. In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then click Add. Or, type the name of the shared mailbox you are a member of, such as
The shared mailbox displays in your Folder list in Outlook on the web. You can expand or collapse the shared mailbox folders as you can with your primary mailbox.
You also can remove the shared mailbox from your Folder list. To remove it, right-click the shared mailbox, and then click Remove shared folder.
Once you've finished this, any reported emails from your shared inbox will be pulled into CultureAI.