What to expect when you require a risk or security vendor questionnaire to be completed by CultureAI
What is a Security Questionnaire?
A vender security questionnaire (Also known as an assessment or supplier risk questionnaire) is the process of evaluating a third-party vendor's ability to protect sensitive data and eliminate risks that arise from exposure.
It helps understand whether software vendors your company is using are complying with necessary regulations and standards while maintaining a secure environment.
How do I request CultureAI completes a questionnaire?
You should reach out directly to your Customer Success Manager, or email success@culture.ai
You should include the full questionnaire attached in your email, in an editable formatted file/ZIP, or a link to the portal where a member of our team can access the questionnaire.
Ensure you include all the information you'd require, such as certificates and policy attachments.
What are the timeframes?
All questionnaire requests have a 4-6 week (42 days) lead time to be completed, this timeline starts from the next working day after your request is submitted.
This timeframe is only inclusive of working days, and public holidays (such as UK bank holidays) are also excluded from this timeframe.
For example, if you requested this on the 1st of March, you should expect to receive this back by the 1th of July at the latest.
Can my request be handled sooner?
Unfortunately, CultureAI is not able to offer expedited timeframes for assessments, please ensure you request your assessment with enough time to meet any internal requirements you have.
My assessment has been completed, but something is missing
If CultureAI has missed any questions or documents requested in your assessments, please reach out to your Customer Success Manager and we will endeavour to resolve this as soon as possible.
If you require further questions to be answered that were not included in your original request, you will be required to create a fresh request that will start with the standard 4-6 week lead time. Extra documents can be provided within one working week upon request.
I left something out of my assessment, what do I do?
If your assessment is still in progress, you may send over any additional documents to be completed without impacting your lead time, so long as they fall within the below levels;
- Extra questions totalling no more than 15
- Extra CultureAI policy or certification document requests
If your new questions fall outside of this range, additional processing time may be added to your request, totalling up two working weeks.
Limitations and restrictions
CultureAI is not able to provide any of the following;
- Physical or virtual meetings to complete the questionnaire (such as Teams or Zoom meetings)
- Incomplete or unfinished questionnaires
- Updates about the progress of your request
- Estimated completion dates of your questionnaire outside of the latest set date for completion
- Collaborative completion of a questionnaire (Such as a member of your own team working with CultureAI to complete the questionnaire together)