Set a custom email address for notifications

Create a custom email address for notifications from CultureAI to be sent from

CultureAI can send out a variety of emails to your employees, you can see a full list of emails that may be sent to your employees by clicking here.

By default, all emails from CultureAI will come from

If you would like to brand these emails, you can set this up in CultureAI.

Good to know

  • The address you use doesn't have to be an active email, emails will still send without issue even if the email doesn't actually exist
  • If you use a live email address with an active inbox, any replies to emails will be sent to that inbox. (Note that this will include any auto-replies, such as OOO emails)
  • You may need to set an SPF record to use a custom email address if you have anti-spoofing policies in place. You can do this via your DNS, please check this before setting up your email


  1. Login to your CultureAI admin dashboard
  2. Click the cog button at the top of your dashboard
  3. Click into the "Communications" section
  4. Click the "Send Details" tab
  5. Toggle the slider on
  6. Enter in your custom email details
    From Name - The contact name you'd like the email address to have. For example, you may want to set this as "IT team" or "Security Team"
    From Address - The name that will appear before your domain.
    If you would like a different domain used to the default one you have in CultureAI, please reach out to our support team with the domain you'd like to use + Proof of your ownership of this domain
  7. Click "Save"
  8. You're done! Any future emails will send from your chosen email address