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      Set DNS for custom employee portal with another provider

      How to configure DNS to enable custom domain usage with CultureAI Security Centre

      Setting up a custom URL for your users to access the CultureAI security centre can be achieved by creating a CNAME record that points a subdomain to securitycentre.culture.ai. This guide walks through the steps required to set this up. 

      Setting up a custom Security Centre URL

      1. Choose your sub-domain 

      Choose a the sub-domain you want your end-users to be able to access security centre at under your domain. In this example we will use the sub-domain 'securitycentre'. Your users will be able to access the security centre at:

      https://securitycentre.yourdomain.com 

      2. Log into your DNS provider

      Log into the DNS provider where you manage your domains DNS records.

      3. Create a new CNAME record

      Create a new CNAME record to point your subdomain to securitycentre.culture.ai using the following settings:

      • Type: CNAME
      • Name / Subdomain: [your chosen subdomain (i.e. securitycentre)]
      • Target / Value: securitycentre.culture.ai
      • TTL 300 seconds (or any other non-zero value)

      4. Browse to https://securitycentre.yourdomain.com

      You should now be able to browse to https://securitycentre.yourdomain.com and see your security centre. In some cases, however, it may take up to 12 hours for the DNS records to propagate in which case you may see a DNS error. Please retry periodically over a few hours. If after 12 hours you still see an error, or are unsure you've configured the DNS correctly, please contact us.

      If you see an SSL certificate error, the custom domain has been set up correctly but please contact your service delivery manager whom will set up a valid SSL certificate for you.